Refund policy

1. Eligibility for Return / Exchange

Returns or exchanges are only applicable under the following conditions:

  • Wrong item sent

  • Manufacturing defects

  • Damaged item upon arrival

All requests must be made within 14 days from the date the item is received.

2. Items Not Eligible for Return

The following items are not eligible for return or exchange:

  • Change of mind

  • Wrong size selection by customer

  • Clearance / sale items

  • Custom-made or personalised items

  • Items that have been worn, washed, altered, or damaged by the customer

3. Condition of Returned Items

Returned items must be:

  • Unworn, unwashed, and in original condition

  • With original tags, packaging, and proof of purchase

Zifano reserves the right to reject any return that does not meet the above conditions.

4. Return & Exchange Process

To request a return or exchange:

  1. Contact us via WhatsApp or email with your order number and clear photos/videos of the issue.

  2. Our team will review the request within 2–3 working days.

  3. Once approved, return instructions will be provided.

Items returned without prior approval will not be processed.

5. Return Shipping Fee

  • If the return is due to our error (wrong item or defective product), Zifano will bear the return shipping cost.

  • For all other approved cases, customers are responsible for the return shipping fee.

Shipping fees are non-refundable.

6. Exchange / Replacement

  • Exchanges are subject to stock availability.

  • If the requested size or item is unavailable, Zifano may offer:

    • Store credit, or

    • Replacement with a similar item of equal value

7. Processing Time

Once the returned item is received and inspected:

  • Exchange or store credit will be processed within 3–5 working days.

8. Policy Updates

Zifano reserves the right to amend this policy at any time without prior notice.
By making a purchase, customers agree to all terms stated above.