Shipping policy

At Zifano, we are committed to ensuring your orders are processed and delivered in a timely manner. Please review our shipping policy below.

1. Order Processing Time

Ready Stock Items

Orders are processed within 1–3 working days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.

Pre-Order Items

Pre-order items require a production and processing period of 16–18 working days.
This timeline starts after payment is successfully confirmed.
Production timelines are estimates and may vary slightly due to material availability or production schedules.

2. Shipping Coverage

Zifano currently ships to:

Malaysia (Nationwide)
International shipping may be available upon request and is subject to additional charges.

3. Estimated Delivery Time (Malaysia)

Delivery timelines are estimates and may vary depending on courier service and location:

West Malaysia: 1–3 working days
East Malaysia: 3–7 working days

Delays during peak seasons, public holidays, or unforeseen circumstances may occur.

4. Shipping Fees

Shipping fees are calculated at checkout based on location and parcel weight.
Shipping fees paid are non-refundable.
Any duties, taxes, or customs charges (for international orders) are the responsibility of the customer.

5. Courier Service

Orders are shipped via trusted third-party courier partners.
Tracking information will be provided once the order has been dispatched.

Zifano shall not be held responsible for delays, lost parcels, or damages caused by courier services after the parcel has been handed over.

6. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete shipping details.
Zifano will not be liable for delays or delivery failures due to incorrect or incomplete addresses.
Any re-shipping costs will be borne by the customer.

7. Failed Delivery & Returned Parcels

If a parcel is returned due to:

Failed delivery attempts
Incorrect address
Unclaimed parcels

Customers will be required to pay the re-shipping fee for redelivery.

8. Order Tracking

Once your order has been shipped, tracking details will be sent via email or WhatsApp.
Customers are advised to track their parcels directly through the courier.

9. Mixed Orders (Ready Stock + Pre-Order)

If an order contains both ready stock and pre-order items, the entire order will be shipped together once the pre-order item is ready.
Customers who wish to receive ready stock items earlier are advised to place separate orders.